Refund and Returns Policy

At Vuqelo, we want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our Website.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the conditions described in this policy.

To be eligible for a return, the item generally must be:

• Unused and in its original condition
• In the original packaging, where applicable
• Complete with all included accessories, manuals, tags, or other items
• In a condition suitable for resale

Certain products may be subject to different return conditions because of their nature or applicable laws.

2. Non-Returnable Items

Certain products may not be eligible for return. These may include, where applicable:

• Personalized or custom-made products
• Perishable products
• Items that cannot be returned for health or hygiene reasons
• Gift cards
• Digital products that have been accessed or downloaded
• Items clearly identified as final sale

Applicable return restrictions will be communicated on the relevant product page or at the time of purchase where required.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, incomplete, or different from the item you ordered, contact us as soon as reasonably possible.

We may ask you to provide photographs, order information, or other details so that we can review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, repair, store credit, refund, or another appropriate solution.

4. How to Request a Return

To request a return, contact us at info@Vuqelo.com and include the following information:

• Your full name
• Order number
• The item you wish to return
• Reason for the return
• Photographs, if the item is damaged, defective, or incorrect

We will provide return instructions if your request is approved.

5. Return Shipping

Unless otherwise required by applicable law or agreed by Vuqelo, customers are responsible for return shipping costs for discretionary returns, such as returns due to a change of mind.

If an item is damaged, defective, or incorrectly supplied, Vuqelo may cover reasonable return shipping costs or provide alternative return instructions.

We recommend using a tracked shipping service when returning an item. We are not responsible for returned items that are lost or damaged while being shipped back to us before receipt.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional time for the refund to appear in your account.

Where permitted by law, original shipping charges may be non-refundable for discretionary returns.

7. Partial Refunds

In some circumstances, only a partial refund may be available. This may apply where an item is returned in a condition that differs from the condition in which it was received, including missing packaging, accessories, or evidence of use beyond what is reasonably necessary to inspect the item.

8. Exchanges

Where available, we may offer exchanges for eligible products. Exchange availability may depend on inventory and product availability.

Where an exchange is not available, you may instead be offered a refund or another appropriate resolution.

9. Order Cancellations

You may contact us as soon as possible if you wish to cancel an order before it has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be returned under this policy.

10. Late or Missing Refunds

If you have been notified that your refund has been issued but it has not yet appeared in your account, first check with your bank or payment provider, as processing times may vary.

If you have completed those checks and still have not received the refund, contact us at info@Vuqelo.com.

11. Store Credit

In certain circumstances, Vuqelo may offer store credit as an alternative to a refund where permitted by law and agreed with the customer.

Any applicable conditions relating to store credit will be communicated when the offer is made.

12. Fraud and Abuse

We reserve the right to investigate returns and refunds that appear fraudulent, abusive, or inconsistent with legitimate customer use of our return policy.

Nothing in this policy limits any rights or remedies that you may have under applicable consumer protection laws.

13. Consumer Rights

This policy is intended to operate alongside, and not replace, any mandatory rights you may have under applicable consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms described in this policy, those legal rights will continue to apply.

14. Changes to This Policy

Vuqelo may update this Refund and Returns Policy from time to time to reflect changes to our business, products, services, or legal requirements.

Any changes will be posted on this page, together with an updated "Last updated" date.

15. Contact Us